The Targeted Case Manager (TCM) will ensure that clients and their
families/significant others have access to comprehensive,
community-based services, and that all requirements from referral
sources are met. To accomplish that goal, the TCM will:
- Focus on engaging clients from the time of the referral through
the entire course of the client’s treatment services.
- Ensure that clients are connected to public or private insurance,
- Conduct standardized screening for health-related social needs and
offer resource and referral services specifically tailored to that client.
- Conduct standardized interviews to collect National Outcomes
Measurement System (NOMS) data for CCBHC clients at admission,
discharge, and specified intervals during care.
- Provide linkage and navigation assistance for clients and their
families/significant others so they can access all relevant
- Help clients and their families identify and access other Village
clinical services and/or other community resources. Screening will
provide the basis for referrals, and navigation services will
include advocacy and follow-up. Other Village services may include
specialty treatment for children and adults.
- Maintain and update service data to ensure accurate reporting,
The health-related social needs that can be addressed include, but
are not limited to:
family and social supports
employment and income
health behaviors (e.g., tobacco use, alcohol and substance use,
or physical activity).
Responsibilities include, but are not limited to:
- Take steps to ensure client engagement from referral through
transfer/discharge from service, including initial outreach to
clients upon receiving referrals from JBCSSD
- Provide comprehensive, targeted case management services to
clients and their families
- Collaborate with Village clinical staff to support therapeutic
activities, when appropriate, including assistance of MDFT
clinician, as required
- Assist clients in connecting with and gaining eligibility for
entitlement programs, including public and/or private insurance programs
- Develop and maintain collaborative relationships with other
community agencies, organizations, and referral sources
- Maintain effective, positive working relationships with referral sources
- Perform accurate and timely completion of required documentation
and reports, including entering client level data into SAMHSA’s
Performance and Accountability Reporting System (SPARS) system.
- Meet all standards for timeliness and accuracy in performing data
and reporting functions, including communication with referral sources
- Comply with all agency policies and procedures, HIPAA regulations,
Joint Commission standards and funding sources requirements.
Participate in individual/group/team supervision, clinical
quality improvement and Quality Assurance activities;
participates in Utilization Review.
Contribute to agency visibility and development of community
linkages by representing the Village in community groups or
committees, when directed by Supervisor.
Perform other duties and responsibilities as assigned by management.
BA in the human services field or BSW required; 3 years’ experience
in a comparable position in a human services agency preferred.
- Excellent oral and written skills and ability to communicate
comfortably with children, parents, and both primary care and
behavioral health professionals
- Organized and able to work independently with minimal supervision.
- Flexible and able to multi-task.
- Proficient with word processing and spreadsheet applications.
Possess solid general computer skills, including ability to work in
a Windows environment. Familiarity with specific applications used
by The Village and its referral sources is a plus.
- Must be culturally competent to serve diverse client population;
bi-lingual (English/Spanish) strongly preferred
About The Village
The Village was one of the first agencies in the country to provide homes for neglected children. Today, we continue to achieve our mission "to build a community of strong, healthy families who protect and nurture children" by providing a full range of behavioral health, early childhood and youth development, substance abuse treatment, and support services for children, families and adults in the Greater Hartford region.Our staff are energetic, enthusiastic, mission-driven and open to learning. If you’d like to grow your career in a diverse and supportive environment rich with learning opportunities, join us!
The Village offers a comprehensive flexible benefits package designed to aid in the health and well-being of our employees and their dependents, including:
- Medical and Prescription Coverage
- Health Savings Account (HSA), with employer contribution of up to $1,000 per year
- Dental and Vision Insurance
- Flexible Spending Account (FSA)
- Annual on-site flu clinics
- Employer paid Life and AD&D Insurance
- Employer paid Dependent Life Insurance
- Employer paid Long-Term Disability Insurance
- Employer Paid Business Travel Insurance
- 403(b) Plan with Employer Contribution and Match
Advancement in your Career
- Annual Professional License Reimbursement
- Clinical Supervision toward Licensure
- Continuing Education Units (CEU’s)
- Student Loan Forgiveness Program – National Health Service Corp (NHSC)
- Tuition Reimbursement
- Employee Assistance Program (EAP) Employer paid and confidential counseling services
- Paid Holidays
- Paid time off; including 15 days of vacation, 12 days of sick and bereavement leave