Job Description
About us: The Village was one of the first agencies
in the country to provide homes for neglected children. Today, we
continue to achieve our mission “to build a community of strong,
healthy families who protect and nurture children” by providing a full
range of behavioral health, early childhood and youth development,
substance use treatment and support services for children, adults and
families in the Greater Hartford, Connecticut region.
Named a Connecticut Top Workplace for five consecutive years
with national distinction for workplace culture and diversity, equity
and inclusion practices, you can be sure you’re joining an
organization that’s just as committed to your success as we are to
those we serve.
Visit our career site:
https://thevillage.org/careers/
Starting hourly rate $17.00
As needed, can be 4 hours or more depending on shifts 8am-5pm,
10am-7pm, & 12pm-9pm
JOB SUMMARY
What drives you to do your best every day? How about being a part of
a team who is the first point of contact for Hartford community
members to connect integrated behavioral healthcare? Help us build
lasting, sustainable change for individuals and families today, and
communities tomorrow.
We are looking for well-qualified and dedicated candidates for the
position of Client Service Coordinator. Please reach out today if you
meet our requirements and if you can see yourself managing the
responsibilities below:
Key Responsibilities:
- The Client Service Coordinator is responsible for providing
personalized quality front desk client support.
- Greets and checks in clients for intakes, ongoing appointments,
and walk-in appointments.
- Answers incoming calls to The Village’s main number and provides
call transfers, general information, and client scheduling and intakes.
- Either via telephone call or in person, provides individualized
point of entry, intake appointment support for scheduling, basic
client triage, collects insurance information, and other relevant
information as needed.
- Works in a functional team with teammates to ensure quality
customer service.
- Interacts with customers to provide and process information in
response to inquiries, complaints or unresolved issues including
requests for additional information related to agency programs and services.
- Disseminate and distribute all agency faxes and via e-mail.
- Monitors reception/waiting area to ensure cleanliness and client safety.
- Handles all agency-wide vehicle requests and reserves vehicles
according to agency policy.
- Collects and complete daily cash journals submitted to billing for
client co-pays.
- Provide administrative support and back-up for other agency sites.
- Performs all business functions in agency EHR (Electronic Health
Record) and coordinating all new admission paperwork for clients,
verifies and records necessary personal information, i.e.,
demographics, insurance eligibility and verification, etc. in EHR
according to guidelines and procedures. Secure appropriate
signatures from client/guardian for consent to treat. Reviews client
grievance policy and client rights if needed.
- Completes tasks outlined in Intake and Admissions process.
- Triage new clients in Intake utilizing the client triage tool and
within the Enhanced Care Clinic (ECC) guidelines.
- Schedules new assessments for applicable departments.
- Ensures accuracy for timely check-in/check-out process for all
clients. Schedules all client appointments accurately in EHR and
communicates discrepancies when appropriate to supervisor and clinicians.
- Process referrals for applicable programs. For referrals,
depending on position, referrals may be the primary function.
- Completes CTBHP authorizations and re-authorizations for accurate billing.
- Commits to continuous improvement of client services and accuracy.
